CX Operations · Internal Dispatch
Click the seal to open this week's dispatch
A read on every 1★ and 2★ review logged this month — where the team has moved the needle, and where it hasn't yet.
Pickyourtrail
Reviews grouped by the platform / Google city-tag they were logged under. Filter by source or re-sort to see what's moving.
Every negative review with a confirmed Trail ID, mapped to its destination and root-cause status.
| Destination | Closed | In progress | No RCA | Total |
|---|---|---|---|---|
| Europe | 11 | – | 1 | 12 |
| Thailand | 9 | 1 | 1 | 11 |
| Bali | 4 | – | 2 | 6 |
| Maldives | 1 | 1 | 4 | 6 |
| Sri Lanka | 5 | 1 | – | 6 |
| Vietnam | 1 | 1 | 4 | 6 |
| Domestic | 4 | – | 1 | 5 |
| Singapore & Malaysia | 5 | – | – | 5 |
| Unassigned | – | – | 4 | 4 |
| Japan | 1 | – | 1 | 2 |
| New Zealand | 2 | – | – | 2 |
| Australia | 1 | – | – | 1 |
| Bhutan | 1 | – | – | 1 |
| Georgia | – | 1 | – | 1 |
| Kenya | 1 | – | – | 1 |
| Offsite | – | – | 1 | 1 |
| Seychelles | 1 | – | – | 1 |
| Turkey | 1 | – | – | 1 |
| UAE | – | – | 1 | 1 |
| Vietnam, Thailand | – | – | 1 | 1 |
| Grand total | 48 | 5 | 21 | 74 |
Tap a card for the recommended next step.
55 of our 74 negative reviews sit under the Chennai tag, and 27 are still live. It's also the only source proving takedowns work at scale — 51% already resolved. Worth doubling down here.
Bangalore, TrustPilot, Delhi NCR and Hyderabad haven't taken down a single review yet — 11 live reviews with no resolution in progress. Chennai is still the only source moving the needle.
All 3 TrustPilot reviews remain live. Google's removal routes don't apply here — this needs a separate approach.
Close every pending RCA — no live review should be sitting without a logged root cause.
Re-engage the customer — a resolved complaint is the fastest, most genuine path to a takedown.
Request the takedown — once resolved, follow through and update the status in the tracker.